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Stop 'Listening' And Start Anticipating Your Customers' Needs | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in May
Carmine Gallo Contributor

Listening is overrated when it comes to creating an exceptional customer experience. Your customers will only tell you what they think they need, but how you meet their unexpressed needs makes all the difference.

http://www.forbes.com/sites/carminegallo/2014/05/28/stop-listening-and-start-anticipating-your-customers-needs/
 

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